The Legal Bits...

Dedicated & Co Located Server Terms

The following terms and conditions apply to the Dedicated server and CoLocated Server services:

Payment

If charges relating to your dedicated server (or any additional products associated with the server) are outstanding for a period greater than 5 working days, your service will be suspended and furthermore, NE1 will refer the account to a debt collection agency and inform credit reference agencies. This may seriously affect your ability to obtain credit in the future.

All dedicated servers purchased after 25 February 2008 are subject to a 12 month minimum contract term.

Service level agreement

At NE1 we aim to deliver the highest possible levels of up-time. If our internet connectivity fails to meet the 99.9% up-time guarantee for your server, then you'll be eligible to claim a refund of one day's service fee for every hour that your server is unavailable. Contact us via the support website should you require any additional information.

Please note: 99.9% uptime guarantee does not include scheduled maintenance - normally conducted outside of working hours.

If we can't fulfil this service level agreement, any compensation will be limited to the total fees that you have prepaid, excluding setup fees.

NE1 will refund no more than your monthly service fee.

Please note: by signing up for any of our services you agree to be bound by all NE1 terms and conditions.