The Legal Bits...Complaints
We aim to give outstanding service and value for money, however we recognise that from time to time issues can arise that need to be escalated. We are committed to resolving any such issues as quickly and efficiently as possible. The following section gives information on how to contact us, and what to do if you have a complaint.
Step one: how to contact us
If you are unhappy with any of our services, or you feel that you have not received a satisfactory response from our Customer Support teams, you may send your complaint in writing to:
NE1 Customer Support Manager
Arch 1, High Street North
Askew Road
Gateshead
NE8 1AR
You should expect to receive a response to your query within 14 days of us receiving your correspondence.
Step two: what we will do
On receipt of your complaint our Customer Support Manager will thoroughly investigate any issues raised and propose a course of action for resolution.
Step three: if you are not satisfied
If you are not satisfied with the response you have received from us, you should send a letter detailing your complaint to:
NE1 Managing Director
Arch 1, High Street North
Askew Road
Gateshead
NE8 1AR
You should expect to receive a response to your query within seven working days of us receiving your correspondence.
Step four: what we will do
On receipt of your complaint our Customer Support Director will thoroughly investigate any issues raised and propose a course of action for resolution.
Step five: further action in order to resolve your dispute
Once you have a response from our Customer Service Director, if you remain unsatisfied with our attempts to resolve the issue, you can contact Otelo, the Independent Ombudsman. Please note that Otelo can only help if you have given us an opportunity to resolve any issues. Otelo contact details:
Otelo
PO Box 730
Warrington
WA4 6WU
Email: enquiries@otelo.org.uk
Website: http://www.otelo.org.uk
You contact Otelo
Contact information
We are happy to answer any questions you may have regarding your NE1 services. Please note that any discussions with the NE1 Internet Ltd are treated in strictest confidence, so we may need to ask you security questions to confirm that we are speaking to the right person.
This Code has been approved by Ofcom for the purposes of section 52 of the Communications Act 2003.
Please note: by signing up for any of our services you agree to be bound by all NE1 terms and conditions.
Back
| NE1 Web DesignNE1 have teamed up with a leading design studio based in Edinburgh and Newcastle to provide our clients with bespoke websites that impress!
Intimation have a proven track record of design success and a growing portfolio of successful clients. Why not join their success and have your website brought up to date, with a winning design and robust hosting from NE1, you will make an impact.
Read More >
www.intimation.co.uk > | | |
NE1 Webhost In A BoxNE1 have now launched our "Webhost In A Box" solution for web designers and developers.
For £59 pm (ex VAT) we will provide the hardware and the Plesk Control Panel to provide a fully automated web hosting solution.
Read More >
www.webhostinabox.co.uk >
www.plesk.com >
| | |
|
